This page contains common issues customers may face while trying to list on Amazon

 

Information and solutions for specific amazon errors:

Amazon requests that people use barcodes from the GS1 rather than 3rd party sources. This is a recommendation and is not yet a requirement. Barcodes from the GS1 can be expensive as they typically require both annual and membership fees, barcodes from The International Barcode Network may be better suited to your products. Our barcodes will suitable for you unless you:

  • Are using Amazon’s EDI system (if you don’t know what this is, you likely aren’t using it)
  • Sell your product using the Amazon Brand Registry
  • Bundle name-brand items that have one or more National Brands
  • Need your company name to appear in the GS1 database. (Purchasing barcodes from International Barcodes will not grant access to GS1 Membership)

 

Product Labelling (putting a barcode image on your product packaging)
There are a variety of issues that can take place during listing on amazon, so we recommend that you list your product on Amazon before printing/adding your barcode to your product packaging. This can ultimately save you both time and money if you face any issues trying to list on Amazon. save you time and expense should there be any issues with your Amazon listing.

 

Amazon Errors and solutions

When using barcodes from a 3rd party (from companies other than GS1) as a seller on Amazon, you may find yourself running into certain error codes which stem from Amazon’s barcode policies focused on pushing sellers into exclusively using barcodes from GS1.

Below is a list of common errors, explanations of why you’re seeing these errors and how you can address them. International barcodes is committed to providing our customers with quick and accurate support. If these solutions do not solve your issue, please Contact us.

 

Amazon Error Code: 5665

This error code appears to be random, but it is likely the result of an algorithm we don’t currently know of. The most successful solution to-date, by other Amazon sellers, is to simply input “N/A”, “N/” or “TBA” as the Brand Name. Sellers have also reported that they are able to change the Brand Name after the product is listed.

NOTE: You must change both the Brand and Manufacturer Fields quickly, otherwise errors will continue popping up. In order to solve this specific issue, you must continuously close the error codes and enter the information until the errors cease.

 

Amazon Error Code: 5461-1

This error code appears when Amazon checks for your UPC Code/Product Brand or Manufacturer information in the GS1 GEPIR database. If you are attempting to list a product using a Brand Name that is already listed in Amazon’s Brand Registry Program (ABRP), this error message will pop up. The simplest solution to this is for you to modify the brand name you are using. I.E. Use alternate spelling, “N/A”, “TBA”  “my brand” or something similar.

NOTE: You must change both the Brand and Manufacturer Fields quickly, otherwise errors will continue popping up. In order to solve this specific issue, you must continuously close the error codes and enter the information until the errors cease.

 

Amazon Error Code: 5461-2

This error code may appear when attempting to sell a product with a “big brand name” that is NOT actually listed in the ABRP. Because it is a “big brand name”, Amazon has placed it into some kind of database at some point to prevent others from selling under the name. To fix this error code, you will have to alter the name in the same way as to get past the previous error code (5461-1).

NOTE: You must change both the Brand and Manufacturer Fields quickly, otherwise errors will continue popping up. In order to solve this specific issue, you must continuously close the error codes and enter the information until the errors cease.

 

Amazon Error Code: 8556

This error code will typically appear when you have entered your barcode number incorrectly. The first thing you should do when faced with this error code is double-check that you’ve correctly input your barcode number. If you have input the barcode number correctly, but find that you are still encountering this code, please submit a enquiry with us. Please ensure that you select “UPC” for the 12-digit UPC number and “EAN” for the 13-digit EAN number.

 

Amazon Manufacturer Error

When encountering this error code, it means that either you have already used the UPC/EAN number inputted, the UPC/EAN code is incorrectly entered or someone else has stolen/is illegally using the number. If you have input the barcode number correctly, but find that you are still encountering this code, please submit a enquiry with us. Please ensure that you select “UPC” for the 12-digit UPC number and “EAN” for the 13-digit EAN number.

 

Amazon Product ID Error

This error code commonly appears when the barcode number is incorrectly entered. This commonly happens when an individual selects the incorrect barcode category (UPC/EAN/GTIN) and also inputs the incorrect amount of numbers for that category. Remember that UPC’s have 12 digits, EAN’s have 13 digits and GTIN’s have 14 digits. If this error persists after checking this yourself, please Contact us.