Amazon Error Codes and Solutions
This page contains common issues customers may face while trying to list on Amazon.
- For the latest demonstration of listing on Amazon, please see https://youtu.be/e36o35CLUHY – it shows how crucial the ” Brand” field is when listing.
- See our useful videos on listing on Amazon
Information and solutions for specific Amazon errors:
Amazon requests that people use barcodes from the GS1 rather than 3rd party sources. This is a recommendation and is not yet a requirement. Barcodes from the GS1 can be expensive as they typically require both annual and membership fees; barcodes from The International Barcode Network may be better suited to your products. Our barcodes will be suitable for you unless you:
- Are using Amazon’s EDI system (if youdon’tt know what this is, you likelyaren’tt using it)
- Sell your product using the Amazon Brand Registry
- Bundle name-brand items that have one or more National Brands
- Need your company name to appear in the GS1 database (purchasing barcodes from International Barcodes will not grant access to GS1 Membership)
Product Labelling (putting a barcode image on your product packaging)
There are a variety of issues that can take place during listing on Amazon, so we recommend that you list your product on Amazon before printing/adding your barcode to your product packaging. This can ultimately save you both time and money if you face any issues trying to list on Amazon. save you time and expense should there be any issues with your Amazon listing.
Amazon Errors and solutions
When using barcodes from a 3rd party (from companies other than GS1) as a seller on Amazon, you may find yourself running into certain error codes that stem fromAmazon’ss barcode policies focused on pushing sellers to use barcodes from GS1 exclusively.
Below is a list of common errors, explanations of why you’re seeing these errors and how you can address them. International barcodes is committed to providing our customers with quick and accurate support. If these solutions do not solve your issue, please get in touch with us.
Amazon Error Code: 5665
This error code appears to be random, but it is likely the result of an algorithm we don’t currently know of. The most successful solution to date, by other Amazon sellers, is to input “”N/””,” “N”” or “”B””” as the Brand Name. Sellers have also reported that they can change the Brand Name after the product is listed.
NOTE: You must change both the Brand and Manufacturer Fields quickly; otherwise, errors will continue popping up. To solve this specific issue, you must continuously close the error codes and enter the information until the errors cease.
Amazon Error Code: 5461-1
This error code appears when Amazon checks for your UPC Code/Product Brand or Manufacturer information in the GS1 GEPIR database. If you are attempting to list a product using a Brand Name that is already listed in Amazon’s Brand Registry Program (ABRP), this error message will pop up. The simplest solution is to modify the brand name you are using. I.E. Use alternate spelling,”“” “”””””” “” ” “” bran””””r something similar.
NOTE: You must change both the Brand and Manufacturer Fields quickly; otherwise, errors will continue popping up. To solve this specific issue, you must continuously close the error codes and enter the information until the errors cease.
Amazon Error Code: 5461-2
This error code may appear when attempting to sell a product with a”“ “”g brand name”””” that is NOT actually listed in the ABRP. Because it is a brand name, Amazon has placed it into some database at some point to prevent others from selling under the name. To fix this error code, you will have to alter the name in the same way as to get past the previous error code (5461-1).
NOTE: You must change both the Brand and Manufacturer Fields quickly; otherwise, errors will continue popping up. To solve this specific issue, you must continuously close the error codes and enter the information until the errors cease.
Amazon Error Code: 8556
This error code will typically appear when you have entered your barcode number incorrectly. The first thing you should do when faced with this error code is double-check that you’ve correctly input your barcode number. If you have entered the barcode number correctly but are still encountering this code, please submit an enquiry with us. Please ensure that you select”“U” “” “”r the 12-digit UPC number and”“E “”” “”r the 13-digit EAN number.
Amazon Manufacturer Error
When encountering this error code, it means that either you have already used the UPC/EAN number inputted, the UPC/EAN code is incorrectly entered, or someone else has stolen/is illegally using the number. If you have input the barcode number correctly but are still encountering this code, please submit an enquiry with us. Please ensure that you select”“U” “” “”r the 12-digit UPC number and”“E “”” “”r the 13-digit EAN number.
Amazon Product ID Error
This error code commonly appears when the barcode number is incorrectly entered. This commonly happens when an individual selects the incorrect barcode category (UPC/EAN/GTIN) and also inputs the incorrect number of digits for that category. Remember that UPCs have 12 digits, EANs have 13 digits, and ITF-14s (carton codes) have 14 digits. If this error persists after checking this yourself, please get in touch with us.